Frequently Asked Questions
Get quick answers to the most common questions about our services and solutions.
What services does Kommercy provide?
Kommercy offers end-to-end software development, cloud solutions (AWS, Kubernetes, IAC), IT consultancy, security, compliance, automation, and ongoing support for businesses of all sizes.
What industries do you serve?
We serve eCommerce, finance, healthcare, SaaS, logistics, and more—delivering scalable, secure, and high-performance solutions.
What technologies do you specialize in?
Our team excels in Python, Java, PHP, JavaScript (Next.js, Angular, Node.js), AWS, Kubernetes (EKS), Terraform, and modern DevOps practices.
What is your uptime guarantee?
We guarantee 99.99% uptime for all managed cloud and software services, backed by AWS-grade infrastructure and proactive monitoring.
How do you ensure high performance?
We use CDN caching, auto-scaling, load balancing, and performance monitoring (CloudWatch, Datadog) to deliver fast, reliable user experiences.
What happens if there is downtime?
If uptime falls below our SLA, we provide service credits and a full incident report with root-cause analysis and remediation steps.
How do you monitor uptime and performance?
We use real-time monitoring tools, public status pages, and automated alerts to ensure rapid response to any incident.
How do you protect sensitive data?
We use AES-256 encryption at rest, TLS 1.3 in transit, IAM, and regular security audits. Daily encrypted backups and rapid recovery are standard.
Are you compliant with industry standards?
Yes, we adhere to GDPR, SOC 2, and ISO 27001 for all business-tier clients. We also provide breach notification within 72 hours.
How do you handle security incidents?
We have a severity-based incident response plan, with rapid escalation, root-cause analysis, and transparent communication.
How do you design scalable systems?
We use microservices, containerization (Docker, Kubernetes), auto-scaling, and distributed databases to ensure your systems grow with your business.
What are your software development best practices?
We follow Agile, CI/CD, automated testing, code reviews, and continuous integration to deliver high-quality, maintainable software.
Can you integrate with our existing systems?
Absolutely. We specialize in seamless integration with legacy and modern platforms, APIs, and third-party services.
What support options are available?
We offer 24/7 support for business clients, with email, chat, and phone channels. Dedicated engineers and executive escalation are available for enterprise tiers.
How do you ensure business continuity?
Our solutions are architected for high availability, disaster recovery, and rapid failover. We provide regular DR drills and transparent reporting.
Why choose Kommercy?
We combine deep technical expertise, transparent SLAs, proactive support, and a business-first approach—trusted by companies for mission-critical systems.