Terms of Service


Last Updated: March 2024

1. Acceptance of Terms

By accessing or using Kommercy's website, software, or services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, please do not use our services.

2. Services Provided

Kommercy provides software development, cloud solutions, IT consultancy, automation, and related services. We reserve the right to modify, suspend, or discontinue any part of our services at any time.

3. User Responsibilities

You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Intellectual Property

All content, software, and materials provided by Kommercy are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written consent.

5. Data Privacy & Security

We are committed to protecting your data. All personal and business data is handled in accordance with our Privacy Policy and global standards (GDPR, CCPA, etc.). We use industry-standard encryption and security practices.

6. Service Level Agreement (SLA) & Uptime

Kommercy guarantees 99.99% uptime for all managed services, excluding scheduled maintenance. In the event of downtime below this threshold, service credits may be issued as described in your contract. We are not liable for outages caused by third-party providers (e.g., AWS, internet backbone).

7. Limitation of Liability

To the fullest extent permitted by law, Kommercy and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

8. Indemnification

You agree to indemnify and hold harmless Kommercy, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from your use of our services or violation of these Terms.

9. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users or us.

10. International Use

Kommercy's services are available globally. You are responsible for compliance with local laws in your jurisdiction. We comply with applicable export control laws and regulations.

11. DMCA & Copyright Complaints

If you believe your copyright or intellectual property rights have been infringed, please contact us at kommercy.platform@gmail.com with details. We will respond promptly in accordance with the DMCA and other applicable laws.

12. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the new terms.

13. Governing Law

These Terms are governed by the laws of Bangladesh and, where applicable, international law. Any disputes will be resolved in the courts of Bangladesh, unless otherwise agreed in writing.

14. Contact Us

For questions about these Terms, please contact us at kommercy.platform@gmail.com.